Tuesday, September 07, 2004

Knowledge Engineering

Knowledge Engineering is so important to writing a good rules system, neural net, etc. And because it is a people thing, rather than a computer thing, it can be hard.

One of the hard aspects is getting reliable feedback. We have discussed it before. Sure, you can put up some dialog box or something for manual feedback... but then you are relying on the human.

User1: So, when I edit this screen I select an importance between 1 and 10.
User2: Really? I just always take the default.

And so there is the rub... You can only do so much with a computer, and then it is up to the human to do the right thing. Or course you can spend tons of software development time trying to make this as reliable and painless as possible...

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